In the event you should need to exchange one unit for another, contact us to arrange a quick swap.

If you are not satisfied with The Pelleteer, send unit back within 30 days from date of purchase for a refund. Unused units will recieve a full refund less actual shipping costs or $10, whichever is greater. An additional 20% recycling fee (based on the original purchase price) will be applied to any unit returned that has been used. All refunds will be processed within 30 days of recieving unit. simply send the unit back to:

Practical Goods LLC
99 Christie Rd
New Boston, NH 03070